SevenRooms is a customer relationship management (CRM) platform designed specifically for restaurants, hotels, and other hospitality businesses. Their API allows developers to integrate SevenRooms' features and data into custom applications. Here's an overview of the SevenRooms API documentation:
The API enables comprehensive CRUD operations (Create, Read, Update, Delete) on guest profiles. This includes tracking: Visit history. Total spend. Dietary preferences. Special occasions. C. POS Integration
– Returns active waitlist entries, including party size, guest name, and estimated wait time. POST /waitlist/venue_id/entries – Add a party to the waitlist. PATCH /waitlist/entries/entry_id/seat – Marks a party as seated and releases the table.
What are you planning to use for this integration? sevenrooms api documentation
guest.checked_in : Fires when the host marks the guest as "seated" on the SevenRooms iPad application.
When syncing historical data or performing large updates, look for bulk or batch endpoints within the documentation to reduce total API calls.
Building a basic integration with SevenRooms involves three foundational steps: authenticating, querying data, and handling responses. Step 1: Authentication This includes tracking: Visit history
What (e.g., a custom website, a specific POS, an email marketing tool) are you trying to connect to SevenRooms?
The SevenRooms API is a critical tool for any data-driven hospitality operator. It transforms the platform from a simple reservation system into a central nervous system for your business. By programmatically accessing reservation data, guest profiles, and spend information, businesses can automate workflows, build personalized marketing campaigns, and gain deep, actionable insights into their performance. While challenges such as pagination and data normalization exist, they are far outweighed by the benefits of a unified, integrated technology stack that puts your guest data at the center of every decision.
To ensure a smooth and effective integration, consider these best practices: Special occasions
Cache venue details, floor plans, and user configurations locally. Do not request them for every reservation look-up.
Secure access is managed via API keys or OAuth 2.0 protocols, depending on your integration tier (internal tools vs. public marketplace apps).
Implement algorithms in your code to gracefully handle 429 Too Many Requests errors. Use Webhooks Over Polling
Trigger automated email or SMS campaigns based on reservation events (e.g., checking in or canceling). 2. Accessing the SevenRooms API Documentation