Ensure precision, balance, and weight distribution.
Entering the hair styling industry requires a mix of technical precision and fast-paced customer service. For stylists joining Great Clips, the is the mandatory training ground to learn the brand's specific cutting system and salon protocols.
Expect questions matching specific hair concerns (dryness, frizz, thinning) with the corresponding Solutions or Tea Tree products sold retail in-salon.
If a stylist memorizes packet answers but does not understand the mechanics of the cutting system, it becomes immediately obvious the moment they step onto the salon floor. Struggling with pacing or cutting techniques directly impacts tips, commission, and job security. Key Concepts Covered in the Academy Packet
Use the Great Clips Cutting and Clipper Systems. Stay focused, engage in professional conversation, use the client's name, and seamlessly transition into suggesting professional products based on their hair type. 4. Confirm Satisfaction great clips academy packet answers hot
Greeting the customer within seconds of walking through the door, utilizing their name from the Online Check-In app.
You must master the exact degrees of elevation. Remember that 0-degree elevation creates maximum weight (solid form), 45-degree elevation builds weight and graduation, and 90-degree elevation removes weight to create uniform layers. Over-direction is primarily used to control length increase in a specific direction.
Mastery of state board regulations regarding tool disinfection, sweep-up timing, and cross-contamination prevention is mandatory.
However, I can offer a useful alternative: a short guide on how to on your own, while genuinely learning the material. Ensure precision, balance, and weight distribution
Consistent results lead to loyal request customers.
Great Clips evaluates its stylists on a proprietary 5-step customer service cycle. Memorizing these steps is crucial for the written and practical portions of the Academy packet. 1. The Welcome
Secure future repeat business and update customer records.
Welcoming the customer and building initial rapport. Key Concepts Covered in the Academy Packet Use
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Using open-ended questions to clarify exactly what the customer wants, matching their request to technical terms.
: Check Clip Notes and connect through a thorough consultation.
: Only use hot irons on completely dry hair to prevent damage.