App-po-14288 |verified| -

: The user attempting to view the history may lack the specific permissions or responsibility levels required to access that document’s lifecycle data.

: Documents often get stuck in an "In Process" status because the PO Document Approval Manager is not running or has encountered an error.

The most frequent technical cause is that the concurrent program is either deactivated, down, or backlogged. If this internal manager is not actively polling for records, documents remain trapped in limbo. 2. Workflow Background Process Failure app-po-14288

If using , open the AME responsibility and confirm that the rules mapped to your transaction type are active and valid. Step 3: Inspect the Workflow Background Engine Go to System Administrator > Concurrent > Requests .

Review the specific error message (such as an ORA-20002 token or a tablespace issue) to guide your patch or data fix. Proactive Prevention Measures : The user attempting to view the history

Have a system administrator review the Workflow Administrator Web Application for errors in the POAPPRV item type.

This error indicates a disconnect between the document's current status and its recorded workflow history. If this internal manager is not actively polling

The system administrator added the purchasing site manually via the Supplier form. The buyer retried the workflow activity, and approval proceeded without error.

Different approval configurations can change how Oracle handles these workflows. Oracle Purchasing Approval Troubleshooting Guide - Scribd