This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
| Problem | Solution | |---------|----------| | Phone keeps restarting (boot loop) | Re-enter Recovery Mode and repeat the "Wipe data" step. | | Asks for old Google account after reset | This is – you must enter the last synced account. No workaround. | | Recovery Mode won't appear | Ensure you are using Volume Up + Power . Hold both until menu appears (about 10 seconds). | | Touch screen not working in recovery | That's normal – TECNO Recovery Mode uses volume keys for navigation, not touch. |
This method is useful if the phone is locked by a pattern, PIN, or password.
Press and hold the and the Volume Up button simultaneously.
Copy your photos, videos, contacts, and documents to a cloud service (like Google Drive) or an external memory card. How to Hard Reset TECNO Spark Go 2020
Scroll down and tap System (or "Phone Settings" depending on your OS version).
Release the as soon as the "TECNO" logo appears on the screen.
: After the process finishes, select Reboot system now to restart your phone. Method 2: Factory Reset via Settings Use this if you can still access the phone's menu. Open the Settings app. Scroll down and tap on System . Select Reset options (or Reset phone ). Tap Erase all data (factory reset) .
Before proceeding, you must understand that a hard reset deletes all data on your phone's internal storage. Take the following precautions to avoid permanent data loss or locking yourself out of your device: This public link is valid for 7 days
If the device stays stuck on the TECNO animation for more than 15 minutes after a hardware reset, force a restart. Press and hold the Power button for 30 seconds until the screen goes black, then allow it to attempt the boot cycle again. If the issue persists, the internal firmware may require reloading via an authorized service center.
The factory reset and subsequent reboot cycle consume significant power. If your phone dies mid-process, it can corrupt the operating system firmware and brick the device. Verify your battery charge level is .
Use the to navigate down the menu and highlight Wipe data/factory reset . Press the Power button to select it.
As a security measure, Android has a feature called FRP. If you perform a hard reset, the phone will ask for the username and password of the primary Google account previously synced on the device. Be sure you know this login information before starting the reset, or you will be locked out of your phone after the process is complete. Can’t copy the link right now
The TECNO Spark Go 2020 uses physical buttons to navigate Recovery Mode:
Your phone will restart. This first boot may take 5 to 10 minutes.
Since this deletes everything, ensure all important files are backed up to an SD card or cloud service beforehand.